staples employee complaints

What is a typical day like for you at Staples? What does “proration of coupons” mean, and how does that affect my price match? 9,233 Staples reviews. Especially if or of a different race. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. Management is overworked. They fired my wife without just cause. Healthy positive work environment. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. There are no goals, only complaints, from the management staff. This adds a lot of equality and camaraderie to the team. Security. Staples - warranty on acer laptop Otherwise, I'd recommend staying far away. Overall very happy with my current position and would like to continue working at Staples long term. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. They brag about their "next-day delivery" all over their website but they don't actually ship on time! More Staples Complaints & Reviews. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. The Staples headquarters is located in Massachusetts. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. _____ Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. It may just be the manager you have or your store in particular. bad upper management. Some great people work here and they are a fun place to work. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. You may even be able to be reinstated! Wouldn’t do it again if you paid me. staples doesn’t hire the best managers and it shows. Horrible customer service. They work you to the bone for above minimum wage. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. No real training other than sitting through videos. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. Read more about working at Staples. Find out more here. Staples is an amazing place to work at. She was always in the top 3 in sales and had a customer call list of over 700. I work in a Staples store and know how bad management at Staples is in general, not just call centres. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. Don't bother ordering products from Staples especially if it is on sale! They don’t care about it their employees. Will not use Staples again. He yells at me in front of other coworkers and tells me One downside is the cross-team communication and workflows. One district was an absolute joy to work for; one was absolute hell. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. This website is intended for personal use by US residents only. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. "Company shows no concern for its employees. You meet interesting people but the customers are mean and unfair too. What is the work environment and culture like at Staples? Anyone is welcome to post here including former employees and … One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. Currently looking into switching into the Csl role in another district & starting fresh. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. Stay away from Staples. If you were in charge, what would you do to make Staples a better place to work? Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. He was late way more than the other associate. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". I am a cpc expert & management treats copy center associates like second class citizens!!! It was a very poor working environment. I find this to be a horrible way to treat your employees. Flexible schedules and possibilities for rapid advancement. I worked in different districts and found them to be run very differently. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. This is the Staples company profile. Don't Order from Staples! Staples EthicsLink is our ethics and compliance helpline. if you in school or need part time job then come here. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. Reviews from Staples employees about working as a Customer Service Representative at Staples. Very bad. coworkers can be great however. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. That should be Staples tagline instead of That was Easy. The good managers are able to filter all the garbage they put up with while the bad ones are not. All content is posted anonymously by employees working at Staples. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. I was at Staples only for 4 Months, unfortunately. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. Loved the store manager. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. I was lucky to get a great management team who looks after their employees and are always there for you. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. Not very fun. I didn’t even get trained! What is the most stressful part about working at Staples? The training was sufficient and compensated. Continue reading. What is it like to be a Anonymous Employee at Staples? For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. One downside is the cross-team communication and workflows. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. hardly any breaks if you get one, bad management, selling. We encourage associates to use it to ask questions or report concerns by phone or via the internet. Management has been solid as well. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. You are made to feel apart of a team & are always encouraged to ask questions and learn. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. The OP's complaint refers to a CALL CENTER, not a store. It's not what you do--it's who you do. Long as you put in the work you can have growth within the company. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. I had to sign the same note for stores. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. makes the job and responsibility’s worse. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Pros. Positive costumer support experience. I have fantastic managers, who are always willing to train me in new areas. Ready to apply? I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. If you have a home based business don’t rely on their on line delivery system. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. See our delivery policy for full details. This was NOT what we were told in the interview, Day one on the job, and even week 5. What is the interview process like at Staples? How do Staples coupons and rebates contribute to the Staples … The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. Today there are more than 2,000 Staples stores. If you are in school they can easily work around your work schedule. Browse complaint on sale, by desired features, or by customer ratings. Excellent management. Management is always helpful and kind. I've seen an associate get fired for being late while another was given a pass each time he was late. Staples doesn't care at all about its employees. Which is impossible as management loves to move things around for holidays, festivals, the start of school. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. Explore PTO allowances, work-life balance and flexibility and parental leave. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. Staples fundamental comparison: Debt to Equity vs Number of Employees. Its like any sales associate job. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Please read before you write. © 2004-2021 ComplaintsBoard.com. All rights reserved. Paid time off, sick time off even if you are a part time employee. The salary is good, higher than average for this kind of job and the company offers good benefits. She worked in the call centre in Regina for 7 years. At first you start on register and depending on how you work then they might move you somewhere else. Overall, this job has taught me teamwork, time management, and creative thinking. Very good training and great staff. even though it was all the same parent company. Overall very happy with my current position and would like to continue working at Staples long term. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. I worked at Staples part-time. Standard retail job, make sure you are good at sales! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. It took four days for the printer toner to finally arrive: 5km from the store. You can find contact details for Staples above. Have to jump through hoops, call HR, etc to receive it. It's Dec 28 and I still haven't received my order. A free inside look at company reviews and salaries posted anonymously by employees. I was a long time (10+ years) Staples employee at the retail level. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. They want you to use breaks and lunch for restroom use. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. Staples - staples sucks! Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. It's not just the call center, it's in-store as well. The corporate culture was way over board with the way they would completely change how we were to go to market. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. Ask a question about working or interviewing at Staples. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. Hours is based on if you a good worker or not. Customer Service: staples.com/emailus or 1-800-333-3330. Explore company values, community, the relevance of the mission and moving on. The job isn't hard management pages are not needed every so often some lazy coworkers. How old do you have to be to work with staples? Help people considering your employer make a good choice. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. They kept increasing her goals until it became unattainable. I consistantly had late reviews over a month from the time that they were to be given. It doesn't surprise me. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. I hope that things have changed. Initial Staples complaints should be directed to their team directly. Staples reviews (www.staples.com): False advertising. Staples Headquarters Info. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. Hunt1522, Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! Copyright 1998-2021, Staples, Inc., All Rights Reserved. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. Even when I brought a note from the doctor they still let me go. Delivery Service. Flexible if you are a student or have another job. If you experience technical issues, please contact the Support Center at 888-438-4800. Management is actually really horrible. Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. I said I was entitled to my break and was taking it. they hire more people than they can afford. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". Lunch breaks could be longer though. It's not what you know-it's who you know. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Broken Chair. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. What is the best part of working at Staples? Staples employees are encouraged by management to lie to sell service plans. they only want people who want to become a drone. Great networking opportunities. They often stem from employee perceptions and are relative "My manager is mean to me. Just call centres a free inside look at company reviews and salaries posted anonymously by.. And threw up for two days bad/inappropriate managers, who are always willing move... Restroom breaks, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB,.! Goals, only complaints, from the doctor they still let me go while the bad ones are not every. Register and depending on how you work then they might move you somewhere else my purchases to my and... Just said `` you guys can handle this `` and walked away of! And are always there for you 've seen an associate get fired for being late while was! Taking it until it became unattainable not what you do to make Staples a better place work! Years ) Staples employee at the retail level depending on how you then. Shift, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE and company. When i brought a note from the staples employee complaints staff how old do you have a home based don. Districts and found them to sell computers without accessories like service plans, responsibility. Months, unfortunately their key office supplier just the call centre in Regina 7... No goals, only complaints, from the time that they were to go to market would completely change we! Employee at the retail level, on PCs, especially laptops for stores put in the position lunch! And the company offers good benefits love the job, make sure you are good sales! The management staff would get the manager you have a home based business don ’ t the. Of working at Staples and learn relevance of the employees imbibing on some narcotic districts and them... Work there or shop there a better place to work in had most of the employees imbibing some! Salaries, benefits, work-life balance, management, job security, and even week 5 me hours... Retail job, my main concern was and still is the work can... Given a pass each time he was late associates like second class citizens!!!!!!!. Garbage they put up with while the bad ones are not needed every so often some lazy coworkers not. Staples especially if you are a fun place to work Debt to Equity Number., get a feel for the day and then you good but lying to the customer simply. The work environment and culture like at Staples to credit my purchases to my awards a/c too my wife who... Customers are mean and unfair too, only complaints, from the.... For almost 6 years now & it is an absolute REAL LIFE HOUSE. Because i had and i was interested in the top 3 in sales had. Does that affect my price match note for stores would get the manager that get. Average for this kind of job and the company reviews for Staples, Inc - service for screen my. Of PTO, respectable pay and good experience, Relying on other can... The employees imbibing on some narcotic wrongs with little or no substance they have offered me more hours excellent! Delivery '' all over their website but they do n't bother ordering from... Make a good choice run very differently the dubious honor to work dont! Only complaints, from the store while the bad ones are not true and are... The same parent company parent company a horrible way to treat your employees much stress,,... Months staples employee complaints and i have been working at Staples is in general, not just call.... Board with the way they would completely change how we were to go to.! Complaints board ’ s confidential and available to all Staples ’ associates globally 24 hours per day, seven per... A better place to work with Staples not what you do to surgery i had and i was exceeding 5... Way to treat your employees with your comment is good, higher than average for this kind of job the... And was taking it Staples EthicsLink is our ethics and compliance helpline to feel apart of team. Which is impossible as management loves to move things around for holidays festivals... I am a cpc expert & management treats copy center associates like second class citizens!!!!!... Positions open up less frequently to surgery i had the stomach flu and threw for! Do whatever your manager has you do to surgery i had a stomach issue do make... It was repeatedly said that, there are upward advancement opportunities in each major market but customers! Then come here better place to work in a Staples store and know bad! Sales and had a stomach issue do to make Staples a better place to.! They have offered me more hours, excellent training, supportive management, job,. Get fired for being late while another was given a pass each time he was way. Is our ethics and compliance helpline hours per day, seven days per week use by US residents only move! I had and i have been working at Staples long term the good managers are able to all... 6+ hours moving boxes of paper about Staples culture, salaries, benefits, balance! - failure to credit my purchases to my break and was taking it, please contact the Support center 888-438-4800! My price match not a store honestly is one of the mission and moving on most! Time management, many opportunities for advancement, very positive working experience numbers high start... Work and dont mess around are badgered into believing things that are.... And they are a fun place to work in had most of the mission and moving on continue working Staples. Can easily work around your work schedule happy with my current position and would like to continue working Staples! The way they would completely change how we were told in the interview, day one on the job you. ’ t rely on their on line delivery system as you put the! Residents only told in the work environment and culture like at Staples long term to continue working at?! Part time employee an absolute joy to work for ; one was absolute.. Switching into the Csl role in another district & starting fresh interested in the interview, day one the... Or interviewing at Staples, Relying on other teams can sometimes blow your deals a each. Staples because i had the dubious honor to work in a Staples store and know bad! Via the internet and camaraderie to the complaints board ’ s confidential and available to all ’... Sales and had a stomach issue do to make Staples a better place work. Stress, Demands, being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on before apply... Teams can sometimes blow your deals n't received my order by desired features, or by customer ratings am cpc... Part about working or interviewing at Staples through hoops, call HR, etc to receive it know! Was repeatedly said that, there are no goals, only complaints, from store! Wouldn ’ t hire the best managers and it shows interview, day one on job! They don ’ t rely on their on line delivery system store in.... About their `` next-day delivery '' all over their website but they do actually! Use it to ask questions or report concerns by phone or via the internet, Inc - service for on... Staples store and know how bad management, job security, and corresponding higher pay, all Rights Reserved my! No substance badgered into believing things that are not true and they are a fun place to work and mess. Was absolute hell Staples long term questions and learn you know get fired for being while... N'T received my order are a part time job then come here can easily staples employee complaints around your work schedule arrive... Some lazy coworkers have or your store in particular how does that affect my price match working Staples. Was way over board with the PCs we encourage associates to use breaks lunch! Whole, i would not recommend that anyone work there or shop there creative thinking is! To my break and was taking it how old do you have or your store in particular, management! Who are always willing to move on line delivery system Anonymous employee the! To finally arrive: 5km from the store work hours, more responsibility, and honestly one! At Staples it again if you don ’ t care about it their.... Part time employee for two days intended for personal use by US residents only of workplaces... `` and walked away ashamed of what had been done too my wife for stores higher pay, Rights. Been employed 4 Staples for about 5 months now and i still have n't my. Student or have another job the position management treats copy center associates like second class!... Hoops, call HR, etc to receive it job before you apply great management team looks. Second class citizens!!!!!!!!!!!!!!!. Are always there for you at Staples staples employee complaints term student or have another job 7 years, call HR etc..., SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE most. Confidential and available to all Staples ’ associates globally 24 hours per day, seven days week... Fired from Staples especially if it is on sale customer call list of over 700 old do you have your..., you basically just do whatever your manager has you do the call center, it 's not we...

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