ebay global shipping program damaged item

I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. Global Shipping Program. I called eBay and they helped me resolve it, here's how: 2. I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. You can opt out of the Global Shipping program at any time. I am looking for some advice regarding refunds and the global shipping programme. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. Do they check items in Kentucky? 5. Learn more in the eBay Global Shipping Program buyer terms and conditions. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. In many cases the buyer is covered by either … Copyright © 1995-2021 eBay Inc. All Rights Reserved. ****************************************************************************************, ****************************************************************************. PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? I have the same problem, but eBay.at / eBay.de won't help me. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … To the last poster.. How do you follow up with Ebay on this? Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. I WILL NOT USE GLOBAL SHIPPPING AGAIN. Maybe anybody has another idea how to go on now. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. Do I just give him a refund or am I protected as it was sent undamaged to the US Center? Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. You are out of the picture. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. The eBay rep looked at the return request, put me on hold while he spoke to his manager. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. I received a notebook, bought on the 28th of July 2017 about one week ago. How should I tell the buyer to proceed? Your one-stop-shop for news, updates and information from eBay about selling on eBay. I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. Any help will be appreciated. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. At the top left of the eBay site, click your username then Account settings. eBay… When the machine answered I said "global shipping program damaged item". The item was wrapped well when it left me and there was no damage showing on the box "received pictures". You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. As eBay has no control over Paypal they are two seperate companies. The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … International returns are not … Due to the age of the thread, it has been closed to further replies. You must request a return via eBay and then you can choose reason as damaged/ not as described. 2. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … Delivery methods from eBay vary depending on where the eBay seller is physically located. In many cases the buyer is covered by either the eBay Money Back … Get quick answers to important questions to get you selling faster and better! The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Select Edit beside Offer … -- Locate item that arrived damaged … Hi All I sold an item via the Global Shipping program. Scroll to … USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. It was damaged during shipping. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. Learn more in the eBay Global Shipping Program buyer terms and conditions. When the machine answered I said "global shipping program damaged item". If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. they use multi pal courier companies that can damage … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I posted an item through the global sipping programme which arrived damaged. DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. No, you don't give a refund. I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. Once you’ve paid for your item, the seller sends it to the global shipping center. The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. 3. A buyer claims an item isn't received or. Your purchase of a GSP Item is subject to eBay's unpaid item policy. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … A package is damaged in transit. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. Share best practices, tips, and insights. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. However, eBay will remove neutral or negative feedback associated with Global Shipping … THIS WAS MY FIRST TIME AND FIRST ISSUE. On the line with eBay. This is good and bad. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. If you were the winning bidder, you should contact the seller immediately. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … I called eBay again, the support told me to write an E-Mail to them. The case must be opened through eBay not Paypal. Has anyone successfully had Ebay pay for a damaged item? There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … 3. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. Please feel free to start a new thread if you wish to continue to discuss this topic. If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … The Global Shipping Program works best for items with an average sale price of over $50. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. Buyer opens case and it's between him and eBay. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. Now I am at a dead end and I have no idea how to go on in this case. I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. In most eligible cases, the buyer is fully covered by either the eBay Money … In the listing form, go to the Add shipping details section. Beside Shipping Preferences, select Show. Click Site Preferences on the left. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. A seller wrote recently telling us about a problem with the new program, which she just started using. The item never turned up with the buyer in the US so he, naturally raises a complaint. Meet other eBay community members who share your passions. From there, it's sent to you. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … 2. 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. The buyer should be reimbursed by Pitney Bowes. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. 3. That being said items do sometimes get damaged during … eBay … Give support, share information, and connect with fellow members. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. That got me speaking to the right department. Contact ebay directly when it comes to GSP claims. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … You want to return an item Once an item has been forwarded by the US shipping center, … The eBay … Several sellers have done this and discovered that GSP repackaged the item. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … If GSP continues to … So what to do? However, when I receive it, I notice the parcel's external box was damaged… I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. What is the phone number for GSP? Buyer opens case and it 's between him and eBay but the seller received! It arrived as the couriers website, Hermes, shows it as.... Is between the buyer, but can I claim Back the cost of the ebay global shipping program damaged item... Find much about making a damages claim same problem, but can I claim Back the cost the! And better to write an E-Mail to them matches as you type purchased has in. 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